Privacy Policy

MaxValid

Effective From August 1, 2025

At MaxValid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

1 Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account or request services
  • Contact us through forms, email, or phone
  • Subscribe to newsletters or marketing communications
  • Participate in surveys, contests, or promotions
  • Submit project requirements or proposals

This information may include: name, email address, phone number, company name, job title, billing address, payment information, and project specifications.

Automatically Collected Information

When you access our website or services, we automatically collect certain information including:

  • IP address and device identifiers
  • Browser type, version, and operating system
  • Pages visited, time spent, and navigation patterns
  • Referral source and exit pages
  • Geolocation data (with your consent)

2 How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our software development services
  • Communication: To respond to inquiries, provide customer support, and send project updates
  • Billing & Payments: To process transactions and manage invoicing
  • Personalization: To customize your experience and recommend relevant services
  • Marketing: To send promotional materials, newsletters, and service announcements (with your consent)
  • Analytics: To analyze usage patterns and improve our website and services
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Security: To detect, prevent, and address fraud, security breaches, and technical issues

3 Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist with hosting, payment processing, analytics, and email services
  • Business Partners: Strategic partners when collaborating on projects (with your consent)
  • Legal Authorities: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

Note: All third parties we work with are contractually obligated to protect your data and use it only for specified purposes.

4 Data Security

We implement robust security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Secure backup and disaster recovery procedures

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to deliver relevant advertising (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6 Your Privacy Rights

Depending on your location, you may have the following rights:

Your Data Rights Include:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, contact us using the information provided in the Contact Us section. We will respond within the timeframe required by applicable law.

7 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

  • The nature of the data and purpose of collection
  • Legal, accounting, or reporting requirements
  • Dispute resolution and enforcement of agreements
  • Your consent and preferences

8 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), adequacy decisions, and binding corporate rules to protect your information in accordance with this Privacy Policy.

9 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected data from a child, please contact us immediately.

10 Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by MaxValid.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

  • Update the "Effective Date" at the top of this policy
  • Notify you via email or prominent website notice for material changes
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

12 Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

MaxValid - Privacy Team

Email: privacy@maxvalid.io

Phone: (880) 1540-376196

Address: Gulshan-2, Dhaka-1212, Bangladesh

We aim to respond to all privacy-related inquiries within 07 days.

By using MaxValid's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.